Through my experience as a customer service supervisor I have gained strong leadership skills. An important part of being a leader is knowing what is important to you, what you care about most and what defines you as a person, and as a leader. Leaders who clearly understand their own personal values and leadership philosophy, are much more successful and effective than leaders who are less clear in this area. Once a leader has developed a sense of direction and purpose, they must devote time to finding a common purpose. “Finding a common purpose inspires people to want to make that vision a reality” (Kouzes & Posner 2014, p. 104). Exemplary leaders understand that they can't do it all on their own. They know how important it is to listen to the thoughts and ideas of others regarding the future of the organization. They see the value in developing a collective vision and engaging others in a common purpose. I understand that my ability to set an example determines my level of credibility.
Over the years I have learned how important effective communication is to the success of every organization. I am confident in my written and verbal communication skills and have developed the ability to think through a message and determine the best way to present it based on my audience. I focus on eliminating any room for misinterpretation or misunderstanding wherever possible. My Written Communication for Managers course provided me with the opportunity to practice my written and verbal communication skills in a practical simulation.
Below is a link to an employee memo and a claim letter that I wrote as part of this course. I feel that both of these examples illustrate my written communication skills.
As a customer service supervisor I am solving problems all day long. I am solving problems within my department as well as throughout my organization and most importantly, I spend a large percentage of my time solving the problems of our customers. The knowledge I gained in my Pro-Seminar I course taught me the art of re-framing. This technique allows me to look at a situation or an organization from various perspectives in order to find the most effective solution.